The “I-Statement” is a very simple, yet highly effective, tool that allows you to express a problem and creates an opportunity to get your needs met. The formula is as follows:
“ I feel [emotion] when you [action].”
“I felt embarrassed when you told everyone today at the lunch table that my parents are getting divorced.”
This technique is effective for a few reasons. First, it forces the other person to look at their actions, how they impact you, and to take responsibility for them. Second, it is very difficult for someone to get defensive when you are expressing your feelings. Feelings can’t be argued with; if you feel them, they are real and undeniable. Third, by describing the action that hurt you (you told my secret, you yelled at me in public, you cheated off my test, etc) you are addressing the behavior, NOT the person. This distinction is crucial: you can still love someone even if you don’t love their behavior. In this way we teach our girls that relationships don’t hinge upon a single conflict, and friendships can remain fully intact throughout direct confrontation.
Lastly, specificity is king when using I-Statements. It is not enough to simply say “I feel angry when you tell my secrets.” First, dig deep to find the real emotion. Anger is certainly real, but usually stems from something else—embarrassment, fear, anxiety, etc. Choosing a laser specific emotion will help the other person to understand how their actions made you feel and is more likely to elicit feelings of empathy. Second, specify the time and place of the hurtful action. Let’s use the example above: “I felt embarrassed when you told everyone today at the lunch table today that my parents are getting divorced.” Instead of just “I feel angry when you tell my secrets”, giving a specific time and place of the offensive behavior will help shield against defensiveness or denial. Allow the person a moment to process your statement, and give them the opportunity to apologize for hurting you.
The next time you find yourself hurt by someone’s behavior, practice using an I-Statement to let them know how their actions impact you. In the end your needs will be met and your friendship will be improved!